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How You Can Prepare for Your Dental Visit at Smile Design Ottawa

We hope all is well with you and your family during these challenging times. We are now scheduling dental appointments, and we are taking extensive precautionary measures to ensure the safety of our patients. We are fully compliant with infection control procedures set by The Royal College of Dental Surgeons of Ontario, RCDSO, as well as health regulations set by The College of Dental Hygienists of Ontario, CDHO. We have also changed our appointment procedures and taken other precautionary measures to provide a safe dental treatment appointment, which we have explained below.

Before Your Appointment

  • Patients will be pre-screened for COVID-19 symptoms and possible contact with COVID-19 positive persons.

  • See Pre-Screen Checklist for symptoms.

Upon Your Arrival to the Office

  • You will find hand sanitizer at our entrance and throughout the office.

  • Magazines, children’s toys, and other items that are difficult to disinfect will be removed from the waiting area.

  • Common areas including restrooms will be cleaned and sanitized throughout the day.

  • To maintain social distancing, please call or text when you arrive and wait in your vehicle or outside of the office until your scheduled appointment time. The office will call or text you back when your treatment room is ready, and a staff member will then greet you at the entrance.

  • Patients will be screened for COVID-19 symptoms and possible contact with COVID-19 positive persons upon entering the practice.

  • Temperature checks will be taken upon entering the practice.

  • Patients showing signs or symptoms of illness, or exposure to COVID-19, will be asked to reschedule their appointments.

  • Please wear a mask while entering for your appointment.

  • Hand sanitizer will be provided upon entrance that patients will be asked to use.

  • Only scheduled patients will be allowed into the office other than patients requiring care from one guardian or caregiver.

  • The number of patients at any given time in the practice will be limited and appointments will be staggered.

  • Waiting area chairs will be spaced to allow for 6 feet of distancing.

  • We ask that patients continue to practice social distancing measures in the office at all times.

  • There will be no physical contact with patients except for treatment.

In-Office Measures

Your Treatment and Care

  • All staff will be screened daily for COVID-19 symptoms and possible contact with COVID-19 positive persons.

  • Staff temperatures will be taken daily upon entering the practice.

  • Appropriate personal protective equipment (PPE) will be provided for all clinical and administrative staff, including masks, face shields, gowns, gloves, and other protective equipment as required.

  • Treatment rooms will be completely sterilized before patients are seated - extra time will be scheduled in-between appointments to allow for the thorough cleaning and disinfection of treatment rooms and equipment.

  • All operatories have their own central vacuum system and portable air sanitizer, both of which are equipped with HEPA filters in each operatory. This allows us to continuously clean the air to meet and exceed the minimum requirement by the RCDSO. In addition, UV lights will be installed in each operatory to sanitize the room between each patient. We will also be cleaning and sanitizing the entire office each evening with an ozonizer (ozone generating machine).

  • During treatment, our team will strictly follow guidelines set by RCDSO and CDHO.

Checking Out After Your Appointment

  • Glass screens have been installed at reception counters to protect patients and staff.

  • Pens will be provided for completing required forms.

  • Credit card/payment processing terminals will be wiped and sanitized after each use.

The safety of our patients and staff is our top priority, and our entire dental team is committed to ensuring your safety and comfort in receiving dental care from our office. We are looking forward to reconnecting with our patients and providing for your dental needs. If you have any questions or concerns related to your care after reviewing this information, please contact us directly.


Dr. Kin Fong and Team

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